Return Policy for N.A. Unlimited
Effective Date: September 16, 2024
At N.A. Unlimited, customer satisfaction is our priority. This Return Policy outlines the terms and conditions for returning or exchanging products purchased from N.A. Unlimited. By making a purchase with us, you agree to the terms outlined below, in accordance with the laws of the State of Texas.
For any questions or assistance, please contact us at:
Email: contact@naunlimited.com
Eligibility for Returns
You may return eligible items purchased from N.A. Unlimited within 30 days of the delivery date for a refund or exchange, provided that the items meet the following conditions:
- Original Condition: Items must be unworn, unwashed, and in the same condition as when received. All original tags and packaging must be intact.
- Non-Returnable Items: Custom-made, personalized items, and final sale items are not eligible for return unless there is a manufacturing defect.
Return Process
To initiate a return, follow these steps:
- Contact Us:
Email us at contact@naunlimited.com with your order number, a description of the item(s) being returned, and the reason for the return. - Return Authorization:
Once your request is approved, you will receive return instructions, including the return shipping address. - Shipping the Return:
You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service, as N.A. Unlimited is not responsible for returns lost in transit. Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for the refund to be processed after we receive your return.
Conditions for Refunds:
- Refunds will be granted only for items that meet our return eligibility criteria (see Section 1).
- Shipping charges are non-refundable unless the return is due to a product defect or shipping error.
- If an item is returned in a condition not eligible for return (e.g., worn, damaged), N.A. Unlimited reserves the right to deny the refund and send the item back to you at your expense.
Exchanges
If you wish to exchange an item for a different size, color, or style:
- Contact us at contact@naunlimited.com to request an exchange.
- Once approved, ship the original item back to us.
- We will ship the replacement item once we receive and inspect the returned product.
Note:
Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery at contact@naunlimited.com with the following information:
- Order number
- Description of the issue (with photos, if possible)
We will provide instructions for returning the defective or incorrect item at our expense. Once received, we will send a replacement or issue a full refund, including shipping costs.
International Orders
For international orders, return shipping costs are the responsibility of the customer, and all return shipping fees, customs duties, and taxes are non-refundable. Please ensure that you review international shipping policies and applicable fees before initiating a return.
Governing Law
This Return Policy is governed by the laws of the State of Texas. Any disputes arising under this policy will be resolved in accordance with Texas law and adjudicated in the courts located in Harris County, Texas.
Contact Information
For any questions regarding returns or exchanges, please contact us at:
Email: contact@naunlimited.com