Shipping Policy for N.A. Unlimited
Effective Date: September 16, 2024
This Shipping Policy outlines the terms and conditions for shipping products purchased from N.A. Unlimited. By placing an order with N.A. Unlimited, you agree to the terms outlined below. This policy is governed by the laws of the State of Texas.
For any questions regarding shipping, please contact us at:
Email: contact@naunlimited.com
Shipping Destinations
N.A. Unlimited ships products to both domestic (within the United States) and international destinations. Shipping availability may vary depending on the delivery location.
- Domestic Shipping: We offer shipping to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories.
- International Shipping: We ship to select international locations. Please note that additional fees, customs duties, and taxes may apply to international orders (see Section 6).
Processing Time
Orders are typically processed and shipped within 3-5 business days after the order is placed. Processing times may vary depending on the availability of products, demand, and during peak seasons such as holidays.
- Custom and Personalized Items: Items that are custom-made or personalized may require additional processing time. Please allow up to 7-10 business days for custom orders to be processed before shipping.
Shipping Methods and Costs
We offer several shipping options based on your location and preference. Shipping costs are calculated at checkout and depend on the shipping method selected, destination, and weight of the package.
- Standard Shipping (Domestic): Typically delivered within 7-10 business days after the order is processed.
- Expedited Shipping (Domestic): Typically delivered within 3-5 business days after the order is processed.
- International Shipping: Delivery times vary based on the destination, with an estimated delivery time of 10-15 business days.
Shipping charges are non-refundable, except in cases of shipping errors or defective products (see Section 7).
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment via the carrier’s website.
Please note that tracking updates may be delayed in some cases, especially for international shipments or during peak periods.
Delivery Issues
While N.A. Unlimited strives to ensure timely delivery, certain factors may result in delays beyond our control, including but not limited to:
- Weather-related delays
- Carrier-related issues
- Customs clearance for international shipments
If your package is delayed or lost, please contact us at contact@naunlimited.com, and we will work with the carrier to resolve the issue.
- Incorrect Address: It is the responsibility of the customer to provide accurate shipping information. If a package is undeliverable due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs.
International Orders and Customs
For international orders, additional duties, taxes, and customs fees may apply. These charges are not included in the shipping cost at checkout and are the responsibility of the customer.
- N.A. Unlimited is not responsible for delays caused by customs or for any customs duties and taxes that apply to international shipments.
- It is the customer’s responsibility to understand and comply with the customs requirements of the destination country.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@naunlimited.com with the following information:
- Order number
- Description of the issue (with photos, if applicable)
We will provide instructions for returning the defective or incorrect item, and upon verification, we will ship a replacement or issue a refund, including shipping costs, if applicable.
Shipping During Peak Seasons
During peak holiday seasons or special promotions, shipping times may be longer than usual due to increased order volume. We recommend placing orders early to ensure timely delivery during these periods.
Governing Law
This Shipping Policy is governed by the laws of the State of Texas. Any disputes arising under this policy will be resolved in accordance with Texas law and adjudicated in the courts located in Harris County, Texas.
Contact Information
If you have any questions or concerns regarding shipping, please contact us at:
Email: contact@naunlimited.com
This Shipping Policy ensures transparency and compliance with Texas law regarding domestic and international shipping for N.A. Unlimited.